What’s included (monthly)
Monitoring & alerts: we watch run logs and failures.
Break/fix: restore functionality if an app/API changes.
Small improvements: up to 30 minutes of tweaks (field mapping, filters, email copy).
Update support: adjust tokens/keys, reconnect apps, rotate webhooks.
Report: short monthly summary (success rate, runs, issues).
SLA
Response within 1 business day
Fix or workaround within 3 business days (typical faster)