What’s included (monthly)
System monitoring & incident response across all connected workflows.
Break/fix + upgrades for orchestrator (n8n/Make) and integrations.
Improvements: up to 6 hours per month (new steps/branches, SLA routing, queue tuning).
Data & compliance upkeep: retention timers, redaction rules, audit trails, least-privilege checks.
Observability: dashboard refresh (throughput, failure hotspots, SLA breaches).
Quarterly review: roadmap suggestions based on metrics and team feedback.
SLA
Response within 4 business hours
Severity-1 fix/mitigation within 1 business day (parallel monitoring)