What’s included (monthly)
Proactive monitoring with failure alerts & retry rules.
Break/fix + dependency updates (API version changes, OAuth renewals).
Enhancements: up to 2 hours of changes (new fields/conditions, dedupe rules, updated emails).
Audit & GDPR hygiene: log review, data-retention tags, consent flags left intact.
Ops metrics: monthly KPI snapshot (runs, failure rate, time saved, bottlenecks).
SLA
Response within 8 business hours
Fix or workaround within 3 business days (priority queue)